Frequently Asked Questions
Services
We provide virtual therapy to children aged 8 and older, and to young adults aged between 18-29. We also provide parenting support to parents of children aged 2+.
Our pediatric therapists provide virtual therapy to children aged 8 and older, and to young adults aged 18 and older. We also provide parenting support for parents of children ages 2+. We will begin seeing younger children for individual therapy later this year in our in-person clinics.
Our pediatric therapists are trained in evaluating and treating a wide range of conditions and concerns. These include anxiety, depression, disruptive behaviors, other mood disorders, impulse control, and adjustment disorders among others. Our therapists also provide support for parents who want to learn evidence-based and effective strategies for supporting their children with behavioral difficulties, anxiety, mood symptoms, or other challenges. Read more about our care model here.
We offer virtual treatment to children, young adults, parents, and families who live in New York, New Jersey, Pennsylvania, Connecticut, North Carolina or Florida.
Not currently. While some children may need medication, we strongly believe in starting with psychotherapy and introducing medication only when clinically appropriate. We are taking a measured approach, and expect to offer medications later this year.
Billing
Yes! We currently accept Aetna, Cigna, United Healthcare, Independence Blue Cross, Blue Cross Blue Shield of North Carolina, Amerihealth, Optum, and Oscar Health. We unfortunately do no accept any Medicaid or CHIP plans at the moment.
If your insurance is not covered, you may choose to submit for out-of-network reimbursement with your insurance company. If you would like to do so, we can provide a super-bill that you can attach to the submission. We provide no guarantee that your insurance company will reimburse you. We believe therapy should be affordable to all, and making it more accessible to more families is core to our mission. Stay tuned.
Your first consultation is free. Use your insurance and pay a nominal copay for every session after that, depending on your plan. We'll lookup your benefits and inform you of your copay before services start. Not covered? Sessions are $125 each and come with the same holistic approach and support.
We collect credit/debit card details before sessions begin. Your card is charged after each session.
Yes! Just email support@handspringhealth.com.
